Frequently Asked Questions
● Where is the library?
Aspen Drive Library
701 Aspen Dr., Vernon Hills, IL 60061 | MAP
Cook Park Library
413 N. Milwaukee Ave., Libertyville, IL 60048 | MAP
● Why two locations?
● When is the library closed?
● The library lot is full! Where do I park?
Aspen Drive Library, 701 Aspen Dr., Vernon Hills:
Additional parking is available at the Sullivan Center, located just south of the library at 635 Aspen Drive. A sidewalk connects the two properties.
Cook Park Library, 413 N. Milwaukee Ave., Libertyville:
- Parking spaces along Church Street
- Public parking lot behind St. Lawrence Episcopal Church, just off of Church Street
- Public parking lot behind Libertyville Village Hall; enter off Cook Street
- Public parking structure, corner of Brainerd Avenue and Lake Street
Signs throughout downtown Libertyville direct drivers to these and other public parking areas near the library. Please note posted time limits.
Getting and Using a Library Card
● How do I get a library card?
● Can I use my Cook Library card at other libraries?
Use these links to check the holdings of other libraries:
Vernon Area Library Catalog (Lincolnshire)
Warren Newport Library Catalog (Gurnee)
CCS Catalog Combined holdings of 21 area libraries, including Fremont Public Library in Mundelein.
WorldCat (the world’s largest library catalog)
● My card is from another library, can I still use Cook Library?
● I lost my library card. What should I do?
Otherwise, you could be held responsible for any materials checked out on your card.
Replacement cards are available. Bring identification to the checkout desk at either of our locations to obtain a new library card. Cost is $2.
● What if Cook Library doesn't own the material I'm looking for?
If the item you want isn't owned by Cook Memorial Public Library District or available through LINKin, you can request that we obtain the item through Interlibrary Loan (ILL).
What is LINKin?
We have partnered with nine large libraries in Northern Illinois to share materials quickly and easily using our online catalog. Read more about how LINKin works.
Suggest a Purchase
If you are looking for a newer item published within the past year, you can suggest the library purchase it for the collection. We welcome your suggestions! Just fill out our Suggest A Purchase form.
● Can I get email notifications for when my holds are ready and when items are due back?
- a hold is available for pick-up (in place of a phone call or mailed notice).
- an item is due in two days, as a reminder.
- an item is 14 days overdue (in place of a paper notice). For DVDs and video games, an email is sent at 10 days overdue.
- an item is 29 days overdue (second notice).
● Where can I return my library materials?
Remote Boxes are located at:
Oak Grove School at 1700 O'Plaine Road in Libertyville.
Vernon Hills Village Hall on Evergreen Drive south of Route 45 in Vernon Hills.
The library retrieves materials returned in these drop boxes on a daily basis.
● I've never used my online account, what is my password?
● I forgot my account password, what should I do?
If you do not have an email address associated with your library account, you can reset your password by calling or visiting the Check Out Desk at either of our locations.
Cook Park 847-362-2330 X1306
Aspen Drive 847-362-2330 X1406
● I'm going on vacation, what should I do about my holds?
- Log in to your account.
- In My Account click your list of holds.
- Select the holds you wish to freeze by checking the boxes in the Freeze column near the right margin.
- Click the Save Changes button.
- Click the Freeze boxes to remove the check marks for the holds you wish to re-activate.
- Click the Save Changes button.
Special Services and Collections
● How do I book a study room?
The Cook Park Library has three adult study rooms in the Fiction Department and two study rooms in the Children’s Department.
To reserve an Adult Study Room at Cook Park, call the Adult Reference Desk at 847-362-2330, ext. 1302. These study rooms are available to patrons age 14 and up. Upon arrival, please check in at the Adult Reference Desk.
To reserve a Children's Study Room at Cook Park, call the Children's Reference Desk at 847-362-2330, ext. 1304. These study rooms are available to patrons who are 11 to 14 years of age. Children 10 and under may use a study room if accompanied by an adult. Upon arrival, please check in at the Children's Reference Desk.
The Aspen Drive Library has two study rooms available to patrons 14 years of age and older.
To reserve an Aspen Drive Study Room, call the Aspen Reference Desk at 847-362-2330, ext. 1402. Upon arrival, please check in at the Aspen Reference Desk and present a current ID.
● How do I book a meeting room?
The meeting rooms at the Aspen Drive Library and Cook Park Library are available for use by in-district groups engaged in educational, cultural, intellectual, civic, and other non-profit activities when not being used by the library or its affiliated organizations. Seating capacity is fifty (50) people for the Aspen Drive meeting room and fifty (50) people for the Cook Park meeting room. See our full Meeting Room Policy for more details.
If your meeting or event complies with our meeting room policies, please print and fill out an application. Mail the application along with $5 cash or check for the room rental to:
● Does the library offer eBooks?
● Does the library have a scanner and a fax machine for public use?
● What are the Digital Studios?
For more information, including our rules and guidelines, see the Digital Studio page.
● Does the library offer English as a Second Language (ESL) classes?
● Do you have books in other languages?
● Does the library have a notary?
● How do I check out passes to local museums?
Library staff at the Reference Desk at Aspen Drive or the Children's Desk at Cook Park can check what is available and also check out the passes.
The library has a limited number of passes for each participating organization, and they are available on a first-come, first-served basis. Museum Adventure Passes are limited to one per family and are checked out using your Cook Library card. The loan period is SEVEN DAYS, and will expire after the date printed on the pass.
Passes cannot be reserved or checked out online or by phone. Admission offers vary by museum. The museum will collect the pass when you visit and you may be asked to show identification.
● What services do you have for people with disabilities?
Computer Use and Printing
● How do I use a library computer?
Sign on to our PCs with the barcode number on the back of your card and your last name.
Patrons are given three hours of computer time per day.
If you forget to bring your card, ask a librarian to look up the number for you.
If you live in another Illinois library district, obtain a card from your district library and bring it with you. Register it at our Circulation Desk, and from then on you will be able to log on to a computer with your card number and last name.
One-hour guest passes, for the use of occasional visitors from other areas, are available at the Reference Desk.
● Can I print from home or from my own computer / mobile device?
All you need is:
- Your document(s)
- Internet access
- A web browser
Color printing = 25 cents/page
Print jobs expire and are automatically deleted after 2 hours.
How to print from a mobile device.
How to print a boarding pass from your own computer or device.
● Are there any employment opportunities at the library?
● Who are the Friends of the Library?
● How can I support the library?
● Can I donate my used books and other items to the library?
Visit our Support The Library page to find out when we accept donations.
● Can I leave feedback for the library?
● I prefer to read the library’s quarterly newsletter online; can I opt out of the printed mailing?
In order to exclude specific addresses from our mailings, the library or a paid vendor would need to maintain a database of the 23,000 households in our district, deselecting them for mailings as patrons opt out. Further, the database would need to track patrons as they move into, out of, and within the district. In this scenario, all library newsletters would need to be labeled for mailing, upping our handling and postage costs more than decreasing print costs.
The library district has considered going to an e-delivery only method for Ins & Outs, but this would exclude households that do not have an Internet connection. While Internet access is increasingly common, it is not yet universal. As a library that is meant to serve the whole district without exclusion, e-delivery only is not yet an option.
● How do I subscribe to email notifications about upcoming events and programs at the library?
● How do I unsubscribe from email notifications about upcoming events and programs at the library?