We're closing out 2011 with a question raised in our recent patron survey: Why do I sometimes find items on the shelf that I have placed holds on?

Our shelvers print lists of holds and pull the items from the shelves early in the morning every day, and also early in the afternoon Monday through Friday. If you place a hold online in the afternoon or evening, the item will not appear on a list to be pulled off the shelf for you until the next morning.

If you want to have an item pulled for you right away, please call (847-362-2330) and ask to speak to a Reference Librarian. Be sure to mention where you want to pick the item up. If it has to be transferred from one of our buildings to the other, it will go into the next delivery. You will be notified when the item has arrived and is ready to be picked up.